Hours of Operation:

Monday-Friday 8am-5pm ~ Call or text us at 252-772-1264

“We provide highly skilled service and advice for all makes and all models of all major home appliances and we treat our customers the way we would treat the people we love most.”

Cavalry Appliance Service

We understand how inconvenient it is when an appliance malfunctions.

So, when you call Cavalry Appliance Service, we’ll do our best to get you on the schedule quickly, perform a highly skilled diagnosis, and help you decide whether it’s best to repair or replace your faulty appliance.

And, since we treat our customers the way we treat the people we love most, we’ll never talk you into a repair that isn’t in your best interest.

You may be thinking: Is it worth hiring Cavalry, or should I call a local handyman, instead?

Truth be told, we do not offer handyman prices. But, we do offer a money back guarantee, expert service, insured technicians, a professional experience from start to finish, and we go out of our way to do the right thing for you. We also offer membership in our Cavalry Crest Club, where you pay once for a year’s worth of diagnostics!

The dangers of hiring an inexperienced servicer are many. Some experiences our own customers have faced before calling us are:

  • The person took their money and never returned.

  • The person took a hammer to their dishwasher.

  • The person misdiagnosed the repair, costing them the initial fee they paid and then our fee to give a proper diagnosis.

  • The person simply never showed up.

Do the right thing for your family. Call a professional servicer. If we aren’t the right fit for you, we will gladly refer you to another PROFESSIONAL in the area.

Why should you call Cavalry for your Appliance Needs?

  • Professionalism!

    We take professionalism very seriously and invest in bringing you peace of mind by ensuring a high quality experience.

    All Cavalry Appliance Service technicians:

    ✅Are background-checked, drug tested, and insured.

    ✅Arrive in uniform and in a lettered vehicle for easy identification.

    ✅Call when they are on their way, so you know when to expect them.

    When scheduling:

    ✅We provide a four-hour service window.

    ✅You receive email confirmations when you schedule, when your technician is on the way and when your service is completed.

    Our goal is to offer safe, timely, honest, and high-quality service you can trust.

    Let us know any special needs you may have, and we will do our best to accommodate them!

  • Master Technician Level Expertise

    One of our brand pillars is continuing education!

    Joseph, Cavalry’s Co-Owner and Master Technician:

    ✅Has been servicing appliances since the summer of 1988

    ✅Started his career in a busy metropolitan area, gaining over 30 years of experience with all types of appliances—he’s truly "seen it all"

    ✅Passed a rigorous certification exam to become a Master Appliance Technician, a distinction held by very few in the industry

    With Cavalry Appliance:

    ✅You’re getting the highest level of expertise in the field

    ✅If our technicians encounter a challenging issue, they can consult with Joe or tap into our extensive network of trusted industry professionals

    Appliance repair is not a side-business or a hobby for us—it’s been our passion for over three decades!

  • We offer a money back guarantee.

    Although we do our best, we recognize that we aren’t perfect.

    ✅If our repair fails and cannot be corrected, we’ll remove any installed parts and refund all parts and labor costs.

    ✅Parts purchased through our repairs are now guaranteed for the life of your appliance—if the same issue occurs, you won’t pay for the same part twice.

    Note: Diagnostic and labor fees for repeat failures outside our initial 90-day labor guarantee will apply at our standard rate. This guarantee only covers parts purchased through Cavalry Appliance Service, not customer-supplied parts.

  • FREE Appliance advice and guidance.

    ✅We offer FREE appliance advice just like we would for our own loved ones.

    ✅Have a question? Give us a call or text us at 252-772-1264, and we’ll get back to you promptly with expert guidance on whether to repair or replace your appliance.

    ✅Honesty is our priority—we’ll only recommend repairs we’d suggest to friends and family.

    ✅If replacing your appliance is the better option, we’ll let you know!

    ✅We even have a whole page on our website dedicated to educating our customers. It’s called “Free Appliance Advice.” Check it out!

  • We service ALL makes and models!

    ✅With our extensive experience, we’ve seen nearly everything in appliance repair—but, ust to be sure, we stay up-to-date as technology changes.

    ✅We invest in memberships with manufacturers, educational conferences, professional organizations, online service resources and connect with technician peer groups to share ideas and expertise.

    This commitment allows us to service all makes and models of major appliances.

    If we can’t solve your problem, we’ll keep working until we do—or refund your money.

  • A family business with solid values.

    At the heart of Cavalry Appliance Service are values we hold close: Service, Education, Perseverance, and Faith.

    We pledge to:

    ✅Serve our community with a giving spirit, always looking for ways to make a positive impact.

    ✅Learn and grow by seeking out knowledge for ourselves and our team, so we can provide the best for you.

    ✅Persevere until your appliance is fixed—if we can’t, we’ll stand by our promise and refund your money.

    ✅Honor God in every interaction, treating our customers, community, and each other with integrity and care.

    To know more about what drives us, visit our “About Us” page and scroll to the bottom. We’re here to serve with heart and purpose.

Serving New Bern, NC and Surrounding Areas

We service all makes and all models of all major home appliances.