Our service charge for a standard appliance brand in our regular service area* is $129+ tax, which covers the technician coming out, professionally diagnosing the problem and giving you an estimate for the repair. After the initial service charge, the diagnostic fee for each additional appliance is 50% of the original service charge. Our estimates come from the Blue Book, which is the national flat rate guide for appliance repair and the service charge is included in that estimate. A flat rate protects the customer against unpredictable hourly rates resulting from lengthy diagnostics and inexperienced technicians.

*We are happy to serve clients outside of our regular service area; however, trips requiring over 30 minutes travel time from New Bern, NC are subject to an additional $50 travel charge.

YES!!! And most of them qualify for our regular service charge!

Occasionally, for certain, high end, elite or boutique appliances, extra time and training is required to diagnose them because they may be built-in or require special tools. The diagnostic fee for high end appliance types and brands is $179+tax, elite appliances are $229+tax and occasional rare boutique appliances can be a bit higher.

For a full list of services, please visit our Services Page.

We carry a stock of commonly used parts on our truck; however, new appliances usually have custom parts unique to their models and age, so we often have to order parts and return to complete the job. We do not charge a second service charge for the return trip. The entire repair is covered in the original estimate.

We proudly support our US Military service members and Law Enforcement Officers and offer a 10% discount on labor for them and their spouses. Thank you for serving our community and country!

We also offer a senior citizen discount.

Please let us know if you qualify for any of these discounts.

The Cavalry Crest Club is a membership that offers peace of mind to our community. For just $249+tax, members receive a full year of diagnostics at no charge, as well as a full 15% off parts and labor should a repair be needed during that time. For more details, visit: https://cavalryappliance.com/club

Yes! We have a special offer just for buyers and sellers in our community. For $249 + tax, we’ll inspect all the usual appliances in a home, share any findings and recommend any necessary repairs. This service also includes a full year of Cavalry Crest Club membership, so any repairs qualify for the 15% parts and labor discount as well. Peace of mind during the transaction and the whole year to follow.

Please visit our Service Area page for a full list of areas we service. But, in general, we service from Greenville to Emerald Isle, and everything in between covering most areas in the following counties: Craven, Pamlico, Carteret, Pitt, and Jones.

Absolutely. First, we would like to direct you to our extensive library of blog posts about all things appliances and appliance repair. Many questions can be answered by searching there.

Additionally, we send a regular newsletter with tips and updates to help you and your family. To join our email list, simply visit here and enter your info.

Finally, if you have a quick question, you can TEXT 252-772-1264 and our master technician will return your text as soon as he is able.

If you have extensive repair decision questions, we also offer “Teletech” (think Telehealth but for your appliances!) for a small fee, which is applied to the cost of a service call if that is the next right step for you.