Our team recently hosted EJ from EJ’s Appliances for an incredible training weekend in New Bern. His lessons on professionalism, trust, and customer-first service reinforced why great businesses focus on serving customers—not just selling to them.

Cavalry Appliance Service, based in New Bern, North Carolina, is proud to celebrate Master Certified Technician Joseph Seeley’s recognition as the Nation’s Top Tech 2025, awarded at the Professional Servicers Association National Conference in Las Vegas. This prestigious award honors the best appliance technician in the country for diagnostic excellence, customer service, and advanced technical knowledge.

In the fast-paced world of appliance service, where every twist and turn in technology demands constant adaptation, staying ahead of the curve isn't just a goal – it's a necessity. As a leading appliance service business dedicated to serving our valued customers, we understand the vital role that continuous learning and professional development play in delivering top-notch service. That's why, although it’s costly for us (and inconvenient for you) to attend in-person training opportunities, we believe the investment far outweighs the short term disruption to our office. In this post you’ll learn our top five reasons why we believe this to be true.

The only way to stay on top of all the changes in the Appliance Service industry is through a rigorous combination of:

Continuing education,

Regular online and in-person training,

Attendance at professional conferences and

Networking with other professionals in the trade.

With the way that appliance technology is rapidly advancing, we have to work hard and be very intentional about keeping up with the latest developments and advancements in our field in order to provide YOU, our treasured customer, with the best possible service. It’s why education is one of the four pillars of Cavalry Appliance Service.

One of the main ways we accomplish all these goals is to invest in attending the United Appliance Servicers Association’s (UASA- www.unitedservicers.com) ASTI (Appliance Servicers Training Institute) Conference each year, where we dive head first into non-stop training. Read about our experience in this Blog post!