Not sure whether to repair or replace your appliance? Cavalry Appliance Service in New Bern, NC shares expert guidance to help you make the right decision, save money, and extend the life of your appliances.

Our team recently hosted EJ from EJ’s Appliances for an incredible training weekend in New Bern. His lessons on professionalism, trust, and customer-first service reinforced why great businesses focus on serving customers—not just selling to them.

A lot of people ask why we charge $129 just to come out and look at an appliance. The truth? That fee covers expert diagnostics, professional tools, and a guarantee that you’ll get honest, flat-rate pricing from a trained, insured technician. No guesswork. No surprise bills. Just real results.

Cavalry Appliance Service, based in New Bern, North Carolina, is proud to celebrate Master Certified Technician Joseph Seeley’s recognition as the Nation’s Top Tech 2025, awarded at the Professional Servicers Association National Conference in Las Vegas. This prestigious award honors the best appliance technician in the country for diagnostic excellence, customer service, and advanced technical knowledge.

In this blog, we share how DIY repairs guided by YouTube videos can quickly turn into costly disasters, and when calling in a professional appliance technician is a better option.

In the fast-paced world of appliance service, where every twist and turn in technology demands constant adaptation, staying ahead of the curve isn't just a goal – it's a necessity. As a leading appliance service business dedicated to serving our valued customers, we understand the vital role that continuous learning and professional development play in delivering top-notch service. That's why, although it’s costly for us (and inconvenient for you) to attend in-person training opportunities, we believe the investment far outweighs the short term disruption to our office. In this post you’ll learn our top five reasons why we believe this to be true.

Appliance issues seem to happen at the most inconvenient times. Knowing what to do when things go wrong and how to prepare for the arrival of your trusted appliance technician can speed up diagnosing the problem and get things fixed as quickly as possible.

In this blog post, we'll guide you through the essential steps to take when faced with an appliance issue and how to prepare for your technician’s arrival.

When your appliances break down, it can be tempting to call a handyman to fix the issue. After all, they're known for their versatility in various household tasks. However, when it comes to appliance repairs, hiring a dedicated appliance technician is often the wiser choice. Here are nine reasons you should opt for an appliance technician over a handyman.

The only way to stay on top of all the changes in the Appliance Service industry is through a rigorous combination of:

Continuing education,

Regular online and in-person training,

Attendance at professional conferences and

Networking with other professionals in the trade.

With the way that appliance technology is rapidly advancing, we have to work hard and be very intentional about keeping up with the latest developments and advancements in our field in order to provide YOU, our treasured customer, with the best possible service. It’s why education is one of the four pillars of Cavalry Appliance Service.

One of the main ways we accomplish all these goals is to invest in attending the United Appliance Servicers Association’s (UASA- www.unitedservicers.com) ASTI (Appliance Servicers Training Institute) Conference each year, where we dive head first into non-stop training. Read about our experience in this Blog post!

Since appliances tend to break less during the winter months than in the summer, this is the prime time to call your trusted Appliance Technician for non-urgent repairs that have been bothering you before they become an emergency. We are just starting to feel a slight relief in call volume and expect to be able to address your non-urgent appliance needs much more quickly during the months of February and March; so, plan ahead!

Money saving tips!